Policies
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.
By using this website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you provide directly to us when placing an order, creating an account, contacting us or using features on our website.
This information may include:
When you place an order, we collect the information necessary to process your purchase, arrange delivery, communicate with you about your order and provide customer support.
Payments may be processed securely by third-party payment providers. We do not normally store your complete payment card details on our website. Payment providers may collect and process information in accordance with their own privacy policies.
We may use the information we collect to:
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, maintain your shopping basket and improve the performance of the website.
Cookies may also be used for analytics, advertising or other optional purposes where applicable. Where required by law, non-essential cookies will only be used after you have provided consent.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Our online shop may use WooCommerce to manage products, shopping baskets, customer accounts and orders. When you purchase from us, information required to process and fulfil your order may be stored within our website’s order management system.
This may include your name, contact details, billing and shipping information, purchased products, order value and transaction-related information.
We may use analytics services to understand how visitors use our website. These services may collect information such as pages visited, approximate location, device type, browser type, referring website and how users interact with the site.
This information helps us understand website performance and improve the customer experience.
If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may use your email address to send information about products, offers, news or updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
These organisations will only receive the information reasonably required to provide their services.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting legal, tax, accounting and regulatory requirements.
Order records may therefore be retained for a longer period where required for legitimate business or legal purposes.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
To exercise any applicable privacy rights, please contact us using the details provided below.
Our website and products are not specifically directed at children. We do not knowingly collect personal information from children where parental or guardian consent would be required by applicable law.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party service you use.
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements.
Any updated version will be published on this page.
If you have any questions about this Privacy Policy, how we handle your personal information or would like to exercise your privacy rights, please contact us:
